Insurance Solutions

• Claims Processing Automation: From Payout Bottlenecks to Instant Resolution
  Insurance claims have long been synonymous with paperwork, wait times, and fragmented workflows. Orchentic changes that. Our GenAI-powered claims agents streamline the entire lifecycle—from FNOL (First Notice of Loss) to adjudication—so your customers get clarity, not complexity.
  
  AI That Turns Claims into Conversations
  Whether it’s a fender bender or flood damage, our agents can guide claimants through the process, extract details from images or documents, cross-check policy coverage, and even trigger automated approvals or escalation paths.
  Core Capabilities:

  • Instant intake and triage of structured and unstructured claims data
  • Damage estimation with image and document analysis
  • Eligibility validation against policy terms and coverage
  • Natural language status updates and resolution summaries
  • Seamless integration into core insurance platforms and CRM tools
  The Result: Faster payouts, higher NPS, and a dramatic reduction in manual reviews.
• Policy Document Analysis: Know What’s Inside—In Seconds
  Insurance policies are complex by nature—but they don’t have to be impenetrable. Orchentic enables instant understanding of long-form policy documents using GenAI-powered parsing, summarization, and compliance checks.
  
  Every Clause, Understood. Every Risk, Flagged.
  Our agents extract and structure information across thousands of policy documents, surfacing what matters—from exclusions to clause changes, from renewal terms to risk exposure flags.
  Core Capabilities:

  • Automated clause extraction and semantic comparison
  • Cross-policy benchmarking to identify inconsistencies or exposure
  • Custom rules for regulatory and internal compliance validation
  • Smart redlining for renewal or audit preparation
  • Multilingual summarization for international policy portfolios
  Whether you’re processing policies in bulk or tailoring offers to customers, Orchentic delivers instant, explainable insights from every document.
• Customer Support Agents: 24/7 Service That Feels Human
  Your customers expect answers, empathy, and action—any time, any channel. Orchentic’s digital support agents do just that, acting as intelligent first responders for your insurance operations.
  
  Always On, Always Accurate
  Trained on your internal systems, product lines, and FAQs, our AI support agents handle everything from claims status to document uploads, policy changes to appointment booking. And when escalation is needed, they hand off seamlessly to human reps—with full context.
  Core Capabilities:

  • Omnichannel support (chat, email, voice, web)
  • Personalized responses based on customer history and policies
  • Real-time claims tracking and notification triggers
  • Automated policy updates, quote generation, and renewals
  • Sentiment-aware triage and routing to human teams
  The outcome? Reduced wait times, higher customer satisfaction, and more capacity for your human agents to focus on complex, high-value interactions.

All agents can be evaluated and benchmarked using LLMOps, so you always know when your use cases are generating value reliably.